1. Address for returns and exchanges: -  5th floor Binary One, Junghwa-dong, 78, Dongil-ro 139-gil, Jungnang-gu, Seoul, Republic of Korea
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
MD COMMENT 여름엔 휴가철을 맞이하여 튼튼하고 큰 빅 백을 많이 구비하게 되는데요. 지갑이나 핸드폰처럼 자주 쓸만한 소지품을 따로 넣는 세컨드 백도 빅 백 못지않게 필요로 하는 제품이라서 눈여겨보셨던 분들께 요 제품 정말 추천드려요. 일단 가장 큰 장점은 활용도가 높고 아주 가벼운 무게로, 세컨드 백으로 착용하기 제격이라는 점이고요. 작은 사이즈에 폭이 좁아서 목에 걸거나 크로스로 메어봐도 전혀 불편함 없이 경량을 그대로 즐길 수 있어요. 얇은 크로스 끈은 따로 조절 가능한 홀이 있어 자유자재로 힙쌕이나 크로스백 등 다양하게 사용하기 좋았어요. 개인적으로 요 제품, 공항에서 활용하기 안성맞춤인데요. 크로스로 직접 메서 착용할 수 있다 보니 여권이나 신분증처럼 중요한 소지품도 수납할 수 있고 컬러감이 비비드해서 무난한 색감이나 데일리한 코디를 선호하시는 분들은 요 제품 요긴하게 코디할 수 있답니다.
SIZE TIP 프리사이즈로 고객님께 잘맞으실것 같아요. 상세를 통해 꼼꼼하게 체크하시고 초이스해주세요.
*모든의류의 첫 세탁은 드라이크리닝 또는 찬물 손세탁을 해주시는게 좋아요*
*가볍고 끈이 얇아 물건을 많이 넣으시면 당연히 쳐짐현상 발생됩니다(끈풀림) 이때는 스트링을 조으신 뒤 끈을 묶어주시면 됩니다*