1. Address for returns and exchanges: -  5th floor Binary One, Junghwa-dong, 78, Dongil-ro 139-gil, Jungnang-gu, Seoul, Republic of Korea
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
MD COMMENT 트렌디한 쉐입이 하이퀄리티의 미들부츠에요. 은은하게 광택감이 느껴지는 탄탄한 레더 소재에요. 비슷한 쉐입의 부츠들과 다르게 퀄리티가 좋아 초이스 했는데요. 종아리를 덮어주는 미들 기장감에 6cm의 편안한 통굽디자인과 안쪽 지퍼로 오픈클로징하실수 있어 편안하게 착용하실 수 있답니다.
SIZE TIP 프리사이즈로 상세를 통해 꼼꼼하게 체크하시고 초이스해주세요.
*가을,겨울 원단의 경우 싱글20s 이상 기준으로 비침이 있을수 있으며 화이트컬러 또는 원단혼용율, 컬러특성상 비침이 있을 수 있습니다. *타이다이, 피그먼트는 원단의 재단,염색에 따라서 패턴/색농도/색뭉침 으로 옷마다 컬러가 달라 질 수 있으며 재생산시 컬러가 달라질수있습니다. *첫 세탁은 드라이크리닝 또는 찬물 손세탁을 해주시면 좋아요 *건조기 사용시 원단손상이 될 수 있으니 건조기(열) 은 피해주세요. *마감이 따로 안되어있어서 잔실이 나와있는것은 불량이 아니에요.